Download the app:

Contact Support

Choose the option that works best for you. For billing and account issues, email is usually fastest.

Email Support

support@heritageamusements.com

Response within 1 business day. Best for billing, account issues, and Riders Club.

Phone

(800) 304-5546

Mon–Fri, 9am–5pm Pacific Time. Closed weekends and major holidays.

In-App Support

Settings → Help → Contact Us

Tap “Help” in the app to send a message directly from your account. Fastest for technical issues.

Membership

You can sign up two ways:

  1. Download the Heritage Amusements app, tap “Sign Up,” and complete the in-app sign-up flow using your Google account, Apple ID, or email address.
  2. Sign up in person at the membership kiosk at any Heritage Amusements carousel location — staff will assist you.

Sign-up takes about 3 minutes. You’ll choose your plan, add any Riders Club children, and pay securely by card.

Heritage Amusements offers two base membership plans:

  • Monthly Plan — $29.99/month. Billed on the same date each month. Cancel anytime with no penalty.
  • Annual Plan — $20/month (billed as $240 once per year). Save over 33% compared to monthly.

The Riders Club children’s add-on is $6/month per child, added to either base plan. You can add or remove children at any time from your account settings.

Yes — your Heritage Amusements membership is valid at all 33 locations nationwide. Simply scan your QR code at any Heritage carousel and you’re in.

Your membership is associated with one “home” location (where you signed up), but access is unlimited across all properties. No blackout dates, no location restrictions.

Your Heritage Amusements membership entitles you to unlimited rides during each visit. Show your QR code to the ride operator and enjoy as many rides as you like during the carousel’s operating hours.

Riders Club children on your account are also entitled to unlimited rides when they are present and their photo is activated on their profile.

At this time, membership pausing is not available in the app. If you need to make changes to your membership due to a special circumstance, please contact our support team at support@heritageamusements.com and we’ll do our best to help.

You can cancel your membership at any time, and you’ll retain access until the end of your current billing period.

QR Code & Check-In

Quick tip:

Your QR code is on the home screen of the app. Open the app and show it to the ride operator — no need to take a screenshot.

Your QR code is displayed on the home screen of the Heritage Amusements app as soon as you log in. It’s the large barcode-style image in the center of the screen.

Show this screen to the ride operator at any Heritage carousel to check in. Make sure your screen brightness is turned up so the scanner can read it easily.

Try these steps in order:

  1. Increase screen brightness — low brightness is the most common cause of scan failures.
  2. Close and reopen the app — this refreshes your QR code token.
  3. Check your internet connection — the app needs a connection to validate your membership.
  4. Check your membership status — go to Settings → Membership to confirm your plan is active.
  5. If none of the above work, ask the ride operator to look up your membership by email, or
    contact us.

Riders Club children’s QR codes are inactive until a photo is added to their profile. This is a required security step to prevent fraud and ensure each QR code is tied to the right child.

To activate a child’s QR code:

  1. Open the app and go to Riders Club in the navigation menu.
  2. Tap your child’s profile card.
  3. Tap “Add Photo” and take or upload a clear photo of your child’s face.
  4. Once saved, the QR code will activate within a few seconds.

We recommend using the live QR code in the app rather than a screenshot. The QR code in the app refreshes periodically as an added security measure, so a screenshot may become invalid.

If you’re in an area with no internet signal, open the app before you arrive at the carousel while you still have a connection — the code will remain visible on the screen.

Riders Club

Riders Club

is Heritage Amusements’ children’s add-on program — $6/month per child, added to any base membership.

The Riders Club is Heritage Amusements’ children’s membership add-on. For $6/month per child, each Riders Club member gets their own QR code and unlimited carousel access at all 33 Heritage locations.

Riders Club is designed for children in your household. Each child gets a separate profile with their name, photo, and individual QR code, making check-in simple and secure.

You can add Riders Club children during sign-up or any time afterward from your account:

  1. Open the app and tap Riders Club in the navigation menu.
  2. Tap “Add a Child.”
  3. Enter your child’s first name, last name, and gender.
  4. Tap “Add Photo” to activate their QR code (required).
  5. The $6/month charge for the additional child will be added to your next billing cycle.

To remove a child from the Riders Club:

  1. Open the app and go to Riders Club.
  2. Tap the child’s profile card.
  3. Tap “Remove from Riders Club” and confirm.
  4. The $6/month charge will be removed from your next billing cycle. The child will retain access until the end of the current billing period.

If you have trouble removing a child, contact us at support@heritageamusements.com.

Heritage Amusements collects only the minimum information necessary to operate the Riders Club. For each child, we collect:

  • First name and last name
  • Gender (used for personalization)
  • Profile photo (required to activate the QR code and prevent fraud)

We do not collect date of birth or any other personal information for children. Children’s data is never sold, shared with advertisers, or used for marketing purposes.

For full details, see our Privacy Policy.

Billing & Payments

You can cancel your membership at any time from the app:

  1. Open the app and go to Settings → Membership.
  2. Tap “Cancel Membership.”
  3. Confirm your cancellation.

You will retain full membership access through the end of your current billing period. No partial refunds are issued for unused days.

You can also cancel by emailing support@heritageamusements.com with your account email address.

Membership fees are generally non-refundable once a billing period has begun. However, we review refund requests on a case-by-case basis.

If you were charged in error, or if there was a technical issue that prevented you from using your membership, please contact us at support@heritageamusements.com within 7 days of the charge and we’ll look into it right away.

To update your payment method:

  1. Open the app and go to Settings → Billing.
  2. Tap “Update Payment Method.”
  3. Enter your new card details and save.

Payments are processed securely by Square. Heritage Amusements does not store your card number.

Yes. You can switch plans from Settings → Membership → Change Plan in the app.

If you switch from monthly to annual, the annual rate takes effect at your next billing date. If you switch from annual to monthly, the change takes effect at the end of your current annual period. Contact us at support@heritageamusements.com if you have questions about mid-cycle changes.

Account & Settings

On the login screen, tap “Forgot Password?” and enter the email address associated with your account. We’ll send you a reset link within a few minutes.

If you signed up with Google or Apple, you don’t have a separate Heritage password — just tap the same “Sign in with Google” or “Sign in with Apple” button you used when you created your account.

Go to Settings → Account in the app to update your name, email address, and notification preferences.

Note: if you signed in with Google or Apple, your email address is managed through that provider and cannot be changed within the Heritage app directly.

To delete your Heritage Amusements account and all associated data:

  1. Go to Settings → Account → Delete Account in the app, or
  2. Email support@heritageamusements.com from your account email address with the subject line “Delete My Account.”

Account deletion will cancel any active membership and permanently remove your personal data, including any Riders Club children profiles, within 30 days. This action cannot be undone.

Locations

Tap “Locations” in the app to see all 33 Heritage carousel locations on a map. You can also visit heritageamusementrides.com/locations for a full list with addresses.

Heritage Amusements operates in 18 states, inside major shopping centers managed by Simon, Brookfield, Macerich, JLL, and other top property groups.

Heritage carousels generally operate during the mall’s regular hours. Hours vary by location and may differ during holidays or special events.

Check the Locations tab in the app for hours at a specific carousel, or contact the mall directly for the most current information.

Privacy & Data

For your account we collect your name, email address, and payment information (processed securely by Square — we do not store full card numbers). We also collect your home location preference and membership history.

For Riders Club children we collect only first name, last name, gender, and a profile photo. We do not collect date of birth or any other information for children.

See our full Privacy Policy for complete details.

No. Heritage Amusements does not sell, rent, or share your personal information with advertisers or unaffiliated third parties.

Your data is used only to operate your membership, process payments (via Square), and communicate with you about your account. Children’s data is never used for any marketing purpose.

You have the right to request access to, correction of, or deletion of your personal data. To make a data request:

  • Email privacy@heritageamusements.com with the subject line “Data Request”
  • Include your full name and the email address on your Heritage account
  • Specify what you’re requesting (access, correction, or deletion)

We will respond within 30 days. California residents have additional rights under the CCPA — see our Privacy Policy for details.